Eltima Software is out today with a new product aimed at helping troubleshooting experts to directly access customers’ devices and resolve their issues over network.
is a unique solution that allows providing technical support and diagnostics of devices and machines remotely.
By implementing the technology of remote customer support, you considerably improve the quality of your technical service and gain an undoubted advantage over your competitors!
How does it work?
HelpWire is a versatile solution that lets a technical specialist connect to clients’ USB and serial devices over the Internet. With HelpWire an expert is able to get direct access to malfunctioning machines located in another city or on even another continent while staying in their office.
Are you excited about trying out the new features coming up with HelpWire?
Here is what HelpWire has to offer:
Live End-User Support
The advanced technology provides support specialists with the ability to access remote devices like they were physically connected to the expert’s machine. HelpWire lets log and analyze any USB and COM port device activity in real time.
Helpwire is a cross-platform tool available for Windows, Mac, Android and Linux. With the solution you’ll be able to mix server-client connections in any combination.
HelpWire allows you to respond to customer needs as quickly as possible. Just a couple of clicks is required to establish a connection with a remote device.
Custom solution tailored to fit your needs
The advanced solution is designed with a custom GUI and a unique feature set developed to fit your most specific requirements.