So, let’s have a look at the case study of Nexas America company, that uses in everyday work. It develops and implements software solutions for the CNC metalworking industry. It is not a surprise that practically all the hardware in this industry communicates through serial ports.
Using Serial Splitter in developing software for metalworking industry
Nexas America and its affiliates bring together a team of world-class companies and individuals with products and services aimed at helping manufacturers better compete in today’s competitive and highly automated manufacturing environment. Many members of the team have over 25 years’ experience each, in developing and implementing manufacturing connectivity solutions and delivering automation optimizing products and services.
Alex Taylor: What challenges made you search for this kind of software?
James Smith:We needed a way to communicate seamlessly with existing serial-based third-party systems without adversely impacting the communications of the existing system.
Alex Taylor: How did get to know about Serial Splitter?
James Smith: Web research revealed us to Serial Splitter – the tool for remote work with serial communications.
Alex Taylor: Did you try other products for the same task before choosing Eltima solution? Why did you prefer our product?
James Smith: We did not. But we tried to adapt the open-source code like com0com. We quickly learned that the task would require significant resources. We needed to establish a new department for additional software developers and testers. We understood that should use an additional tool for our needs.
Alex Taylor: Why did you choose our product over competitors? What made it stand out for you?
James Smith: We chose your tool because of the capability of the product and the wide array of additional products. We are aimed for a long-term cooperation and wanted to work with a stable, dynamic company and not be tied to a small company with an uncertain future. Eltima Software seems to be a reliable developer with over 15 years of experience.
Alex Taylor: How did you benefit from using Serial Splitter?
James Smith: The main benefit is the speed of our product delivery. With Serial Splitter, we are able to get our product to the market faster. We received a significant reduction in development time!
Alex Taylor: Are you happy with our software at this point? Why or why not?
James Smith: Yes, we are very happy with this software. The product works as promoted, it’s stable and we have no problems with it.
Alex Taylor: Do you feel our prices are: high – about right – low?
James Smith: As any customer, of course, we would always like the price to be lower, but it is evident that Eltima spent a lot of resources developing the product. We can see it in every feature of the software. So, when we balanced benefits with the cost, the price seems to be quite reasonable.
Alex Taylor: Has our customer support system met your needs?
James Smith: The Support Team went above and beyond. It has been responsive and helpful. We had configuration questions about our specific needs at the start. And all our questions were answered fast, promptly and correctly. We even received additional information for future work.